Where women leaders connect, share wisdom and shape what’s next.

Welcome to Women in Contact Center Leadership. This Virtual Global Community is a supportive and empowering space designed for women in leadership roles within the contact center industry. This community is dedicated to fostering connections, sharing knowledge, and inspiring growth among female leaders who are shaping the future of customer service.

Members will have access to a wealth of resources, including expert-led webinars, discussion forums, and networking opportunities that promote collaboration and mentorship. Engage with fellow leaders to share insights, best practices, and experiences that can help navigate the unique challenges faced by women in this dynamic field. Whether you’re looking to enhance your leadership skills, seek advice on industry trends, or simply connect with like-minded professionals, this community is here to support your journey.

Join us to celebrate achievements, overcome obstacles, and empower one another in creating a more inclusive and innovative contact center landscape. Together, we can drive change and elevate the voices of women in contact center leadership!

Upcoming Calendar 2026

Virtual event series hosted every Thursday at 4pm EST.

SEPTEMBER — LEARN. LEAD. EVOLVE.

Fresh Perspectives for Women Leading Through Change

Sept. 10: THE AI REALITY CHECK
Navigating Excitement, Resistance & Reality

Sept. 17: AI & THE LEADERSHIP SHIFT
How AI Is Changing the Way We Lead, Work & Make Decisions

Sept. 24: THE AI-PROOF LEADER
The Skills That Matter Most as Work Continues to Change

Empowering women to lead with confidence, connection, and purpose.

Women in Contact Center Leadership (WICCL) is a global community for women leading and influencing the contact center and customer experience industry.

We create a space for real conversations, shared experience, fresh perspectives, and meaningful connection where women can learn from one another, navigate challenges, celebrate successes, and grow as leaders.

From emerging leaders to seasoned executives, WICCL brings together women who are leading teams, driving transformation, embracing new technology, and shaping the future of customer experience.

Complimentary membership is reserved for contact center and CX leaders. Organizations serving the industry including vendors and consultants can participate through our Strategic Sponsorship program.

Come for the conversation. Stay for the connections. Leave with new ideas, new perspective, and a community in your corner.

Privacy Policy - Effective Date 2026

We respect your privacy. By submitting your information through LinkedIn or our website, you agree to the collection and use of your data as described here.

What We Collect: Name, email, phone, company, job title, and other info you provide. We may also collect usage data like IP address and browser type.

How We Use It: To respond to inquiries, send updates, improve services, and analyze trends.

Sharing: We do not sell your information. It may be shared with trusted service providers or as required by law.

LinkedIn Forms: Data submitted via LinkedIn lead forms goes directly to us and is used in line with this policy. LinkedIn’s privacy practices also apply: LinkedIn Privacy Policy

Your Rights: You can access, correct, or request deletion of your information, and opt out of marketing emails anytime by contacting valerie@valeriemcsorley.com

Questions? Contact us at valerie@valeriemcsorley.com

Learn more

SPONSORSHIP OPPORTUNITIES

Put Your Brand in the Conversation.

Women in Contact Center Leadership (WICCL) brings together a growing community of women leaders who are shaping the future of the contact center and customer experience industry.

We offer a limited number of strategic sponsorship opportunities to technology companies, solution providers, consultants, and organizations that want to build meaningful relationships with this influential community.

This is more than logo placement. It’s an opportunity to be part of the conversations that matter.

Sponsor Benefits Include:

  • Thought Leadership — Speaking opportunities, expert perspectives, content collaboration, and co-branded programming

  • Premium Brand Visibility — Prominent recognition across WCCL events, virtual programming, communications, and community touchpoints

  • Signature Event Sponsorship — Align your brand with timely conversations around AI, leadership, workforce transformation, CX, and the future of the industry

  • Strategic Partner Features — Opportunities to showcase your expertise, insights, and point of view

  • Category Exclusivity — Select sponsorship packages may include exclusive positioning within your category

  • Meaningful Executive Engagement — Connect with women leaders through conversations designed to inform, inspire, and create value—not sales pitches

Position your organization as a trusted resource to the women shaping the future of contact centers and customer experience.

Sponsorship opportunities are limited to protect the quality and integrity of the community.

Contact Valerie McSorley to explore available opportunities at 617.935.9040 or valerie@valeriemcsorley.com.