Virtual event series hosted every Thursday at 4pm EST.
Welcome to Women in Contact Center Leadership. This Virtual Community is a supportive and empowering space designed for women in leadership roles within the contact center industry. This community is dedicated to fostering connections, sharing knowledge, and inspiring growth among female leaders who are shaping the future of customer service.
Members will have access to a wealth of resources, including expert-led webinars, discussion forums, and networking opportunities that promote collaboration and mentorship. Engage with fellow leaders to share insights, best practices, and experiences that can help navigate the unique challenges faced by women in this dynamic field. Whether you’re looking to enhance your leadership skills, seek advice on industry trends, or simply connect with like-minded professionals, this community is here to support your journey.
Join us to celebrate achievements, overcome obstacles, and empower one another in creating a more inclusive and innovative contact center landscape. Together, we can drive change and elevate the voices of women in contact center leadership!
Upcoming Events
March 26 - The Power of Connection: Leading with Heart and Purpose
April 2 - Breaking Down Silos: Collaboration as a Superpower
April 9 - Gratitude in Leadership: Recognizing, Reflecting, and Recharging
April 16 - Silencing the Noise around AI
April 23 - Renew Your Leadership Vision: Designing with Intention
April 30 - Rising Together: Our Collective Impact & Celebration
Leadership Member – $495 annually
For contact center professionals, team leaders, managers, and executives working directly within operations or customer experience.
Your membership includes:
Weekly virtual sessions with thought leaders, best practices, and actionable insights
Private online community to connect, collaborate, and exchange ideas
Leadership development opportunities including roundtables, spotlight features, and peer mentoring
Exclusive member pricing for events and programs
Recognition and visibility within the WCCL community
Join a supportive network designed to help you grow, lead, and inspire.
Privacy Policy
Effective Date: March 2026
We respect your privacy. By submitting your information through LinkedIn or our website, you agree to the collection and use of your data as described here.
What We Collect: Name, email, phone, company, job title, and other info you provide. We may also collect usage data like IP address and browser type.
How We Use It: To respond to inquiries, send updates, improve services, and analyze trends.
Sharing: We do not sell your information. It may be shared with trusted service providers or as required by law.
LinkedIn Forms: Data submitted via LinkedIn lead forms goes directly to us and is used in line with this policy. LinkedIn’s privacy practices also apply: LinkedIn Privacy Policy
Your Rights: You can access, correct, or request deletion of your information, and opt out of marketing emails anytime by contacting valerie@valeriemcsorley.com
Questions? Contact us at valerie@valeriemcsorley.com
Women in Contact Center Leadership
Empowering women to lead with confidence, connection, and purpose.
Women in Contact Center Leadership (WCCL) is a national community built for women who lead, inspire, and drive change within the customer experience industry. We bring together professionals and partners who believe in collaboration over competition — where knowledge is shared, growth is encouraged, and leadership is celebrated.
Whether you’re guiding a team on the frontlines or providing solutions that power customer engagement, WCCL is where you’ll find your network, your voice, and your next opportunity to shine.
Vendor Partner Member – $2,495 annually
For solution providers, consultants, and technology partners who serve and support the contact center and CX industry.
Your membership includes:
All Leadership Member benefits, plus:
Thought leadership opportunities including speaking, content collaboration, and co-branded programming
Brand visibility across WCCL events, communications, and virtual sessions
Sponsorship opportunities and exclusive partner spotlights
Position your brand as a trusted ally to contact center leaders and make a meaningful impact within a powerful, growing community.
