Virtual event series hosted every Thursday at 4pm EST.

Welcome to Women in Contact Center Leadership. This Virtual Community is a supportive and empowering space designed for women in leadership roles within the contact center industry. This community is dedicated to fostering connections, sharing knowledge, and inspiring growth among female leaders who are shaping the future of customer service.

Members will have access to a wealth of resources, including expert-led webinars, discussion forums, and networking opportunities that promote collaboration and mentorship. Engage with fellow leaders to share insights, best practices, and experiences that can help navigate the unique challenges faced by women in this dynamic field. Whether you’re looking to enhance your leadership skills, seek advice on industry trends, or simply connect with like-minded professionals, this community is here to support your journey.

Join us to celebrate achievements, overcome obstacles, and empower one another in creating a more inclusive and innovative contact center landscape. Together, we can drive change and elevate the voices of women in contact center leadership!

Upcoming Events

November 6 - The Power of Connection: Leading with Heart and Purpose

November 13 - Breaking Down Silos: Collaboration as a Superpower

November 20 - Gratitude in Leadership: Recognizing, Reflecting, and Recharging

December 4 - Gratitude in Leadership: Recognizing, Reflecting, and Recharging

December 11 - Renew Your Leadership Vision: Designing 2026 with Intention

December 18 - Rising Together: Our Collective Impact & Celebration

Leadership Member – $495 annually

For contact center professionals, team leaders, managers, and executives working directly within operations or customer experience.

Your membership includes:

  • Weekly virtual sessions with thought leaders, best practices, and actionable insights

  • Private online community to connect, collaborate, and exchange ideas

  • Leadership development opportunities including roundtables, spotlight features, and peer mentoring

  • Exclusive member pricing for events and programs

  • Recognition and visibility within the WCCL community

Join a supportive network designed to help you grow, lead, and inspire.

Learn more

Women in Contact Center Leadership

Empowering women to lead with confidence, connection, and purpose.

Women in Contact Center Leadership (WCCL) is a national community built for women who lead, inspire, and drive change within the customer experience industry. We bring together professionals and partners who believe in collaboration over competition — where knowledge is shared, growth is encouraged, and leadership is celebrated.

Whether you’re guiding a team on the frontlines or providing solutions that power customer engagement, WCCL is where you’ll find your network, your voice, and your next opportunity to shine.

Vendor Partner Member – $2,495 annually

For solution providers, consultants, and technology partners who serve and support the contact center and CX industry.

Your membership includes:

  • All Leadership Member benefits, plus:

  • Thought leadership opportunities including speaking, content collaboration, and co-branded programming

  • Brand visibility across WCCL events, communications, and virtual sessions

  • Sponsorship opportunities and exclusive partner spotlights

Position your brand as a trusted ally to contact center leaders and make a meaningful impact within a powerful, growing community.